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All About Credits

Details on Contact and Export Credits.

Introduction

As a premium Juicebox user, you have access to two different sets of credits:

Contact Credits are used to get a profiles’ contact information. On the starter plan, you can access personal and professional email addresses. Additionally, on the growth and business plans, you can also access phone numbers.

Export Credits are used to export profiles. On the starter and growth plans, you can export profiles as a CSV file. On the business plan, you can also export profiles to your CRM or ATS.

Credits: Overview

	Starter Plan	Growth Plan	Business Plan
Contact Credits	250/month	1,000/seat/month	Custom
Personal Email	☑️	☑️	☑️
Professional Email	☑️	☑️	☑️
Phone Numbers		☑️	☑️
Export Credits	250/seat/month	1,000/seat/month	Custom

For details on the number of contact and export credits available in your plan, please select the “my plan” tab. On the monthly plan, credits do not roll over. On the annual plan, the full year quantity of credits are granted upfront.

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On Juicebox, one contact credit gives you access to all contact information for a profile. So you only have to use one credit to a contacts’ personal email, professional email, and phone number.

Using Contact Credits

Contact credits can be used in three ways: when clicking “Reveal Email & Phone” in a user profile, by exporting a profile with contact information, or by adding profiles to a sequence.

Reveal Email & Phone

This method will provide you with all contact information for a specific profile.

Export with Contact Info

When exporting profiles, you can choose whether to export with contact information or without contact information. If you choose to export with contact information, Contact Credits are only used when contact information is successfully found.

Drafting a Sequence

When adding contacts to an email sequence in the profile view or via bulk selection, clicking "Add to sequence" reveals the contact information of these profiles, and you will be charged one Contact Credit for every new contact information revealed.

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You will never be double-charged for contact credits. For example, if you use a credit to get contact information via the “Reveal Email & Phone” button, and then export the same profile with contact information, you will only use one (1) credit total.

Using Export Credits

Export credits give you access to detailed profile information in a scalable format. For more details on what export options exist, please open Export Profiles.

Each exported profile uses one (1) export credit. When you export 50 profiles, you will use 50 export credits. If you choose to include contact info in the exports, it will also use a contact credit (please see the above section for more details on contact credits).

Using Contact & Export Credits Simultaneously

When exporting profiles and selecting “Include Contact Information” you will utilize both contact and export credits simultaneously.

Example 1: exporting a list of 50 profiles, of which 20 have contact information

	Contact Credits	Export Credits
Starting Credits	100	450
Credits Used	20	50
Remaining Credits	80	400

Example 2: exporting a list of 50 profiles, of which 20 have contact information. However, you already clicked “Reveal Contact Information” for all 20 profiles previously.

	Contact Credits	Export Credits
Starting Credits	100	450
Credits Used	0	50
Remaining Credits	100	400

In this example, no contact credits were used, as you already previously got the profiles’ contact information. Only export credits were used.

Monitoring Credit Usage

To view your remaining Contact and Export Credits, open the “Your Account” tab by selecting your profile icon in the bottom left. There, you can see your remaining contact and export credits. If you want to learn more about your detailed credit usage, we can provide usage logs of contact usage data including the timestamp and the number of credits used.

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The Method

All About Credits
Introduction
Credits: Overview
Using Contact Credits
Using Export Credits
Using Contact & Export Credits Simultaneously
Monitoring Credit Usage